| INTENSIVE SUPPORT INTERVENTIONS | EDUCATORS/RURAL SETTING | EDUCATORS/URBAN SETTING |
| Internet Connectivity | ||
| • During face-to-face training | Limited internet access | Stable internet connection |
| • Online phase (access via home or school) | Limited access (sometimes had to make use of mobile devices) | Access from schools/home |
| Just-in-time training tools | ||
| • Open source software | Packaged for personal use and to complete tasks | Packaged for personal use and to complete tasks |
| • Instructional manuals | Instructional sheets (text and graphics) attached to discussion topics - related to milestone activities | No instructional sheets provided |
| Communication tools | ||
| | Weekly communication to individuals (private) and group | Weekly communication to group |
| • Telephone | Educators called the office and facilitator’s mobile phones whenever they required assistance (including evenings, weekends and a public holiday) | Educators call the office during office hours —whenever they required assistance. |
| • Discussion forum | Two (2) online discussion forums with 11 sub-topics were developed in order to assist the learners to complete all milestone activities | One (1) online discussion forum with 4 sub-topics were developed in order to assist the learners to complete all milestone activities |
| Design of support structure | ||
| • Creation of a Learning Pathway with related milestone activities to assist with completion of Programme | A Learning Pathway was created with two main sections; and various mini-tasks— manageable chunks of learning | No Learning Pathway was required |
| Facilitation and support | ||
| • Facilitation/Co-facilitation | Need for intensive facilitation and support, during the face-to-face and online phase | Need for facilitation and support, mainly during the face-to-face phase. |